IT Managed Security – Level 1
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Threat protection for desktops, laptops, servers and Macs.
Software licensing, version updates and management console.
Internet DNS layer security.
On network and off network protection.
Web filtering by domain and content category.
Signature based threat detection.
Monitoring and alerting.
Basic threat remediation.
Access to technical support team.
Service ticket tracking, notifications and smart reporting.
Interactive browser-based security awareness training.
Interactive browser-based compliance training.
Customized simulated phishing attacks.
Advanced reporting on awareness and compliance training.
Advanced reporting on simulated phishing attacks.
IT Managed Security – Level 2
[most common]
Threat protection for desktops, laptops, servers and Macs.
Software licensing, version updates and management console.
Internet DNS layer security.
On network and off network protection.
Web filtering by domain and content category.
Signature based threat detection.
Monitoring and alerting.
Basic threat remediation.
Access to technical support team.
Service ticket tracking, notifications and smart reporting.
Interactive browser-based security awareness training.
Interactive browser-based compliance training.
Customized simulated phishing attacks.
Advanced reporting on awareness and compliance training.
Advanced reporting on simulated phishing attacks.
IT Managed Security – Level 1
Focus:
Endpoint and network protection systems.
The Basics Status Level:
Required.
IT Managed Security – Level 2 [most common]
Focus:
Security awareness training and testing operations.
The Basics Status Level:
Optional.
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