IT Managed Networks – Level 1
.
Remote monitoring and management tools (RMM).
Software licensing, version updates and management console.
Firmware management and updates.
Device and configuration backups.
Performance monitoring and alerting.
Asset and resource management.
Access to technical support team.
Service ticket tracking, notifications and smart reporting.
Monthly executive and performance reporting.
Custom alerts and notifications.
Advanced replacement of failed devices.
IT Managed Networks – Level 2
[most common]
Remote monitoring and management tools (RMM).
Software licensing, version updates and management console.
Firmware management and updates.
Device and configuration backups.
Performance monitoring and alerting.
Asset and resource management.
Access to technical support team.
Service ticket tracking, notifications and smart reporting.
Monthly executive and performance reporting.
Custom alerts and notifications.
Advanced replacement of failed devices.
IT Managed Networks – Level 1
Focus:
Switch, firewall and wireless systems.
The Basics Status Level:
Required.
IT Managed Networks – Level 2 [most common]
Focus:
Switch, firewall and wireless systems.
The Basics Status Level:
Optional.